How to hard refresh your browser and clear its cache

If a new logo, price or opening time still looks unchanged after a website update, try a hard refresh on the affected page. Your browser saves copies of files such as images and stylesheets so repeat visits load faster. A hard refresh asks it to fetch those files again for the page you’re viewing. Your browsing history and cookies stay in place.

Hard refresh shortcuts for Windows and Mac

• Chrome, Edge and Firefox on Windows. Press Ctrl + Shift + R while the page is open.
• Chrome, Edge and Firefox on Mac. Press Command + Shift + R.
• Safari on Mac. Press Option + Command + R. You can also hold Option, open the View menu and choose Reload Page From Origin.

See the shortcut references for Chrome, Edge, Firefox and Safari.

How to clear your browser cache on a computer

If several pages are still loading old files, clear the browser’s cached files and reopen the site. In Chrome or Edge, press Ctrl + Shift + Delete on Windows or Command + Shift + Delete on Mac. Choose All time and select only Cached images and files. In Firefox, open Settings, then Privacy & Security, and find the option to clear browsing data. Select Everything and tick only Temporary cached files and pages.

In Safari on Mac, open Safari > Settings > Advanced and enable Show features for web developers. Then choose Develop > Empty Caches and reload the page.

How to clear the cache on iPhone, iPad or Android

Start by opening the page in a fresh private or incognito session. Close any existing private tabs first so you start with a fresh session.

• Safari on iPhone or iPad. Open Settings > Apps > Safari > Advanced > Website Data. If the affected site is listed, swipe left on it and tap Delete, then reopen the page. This also removes the site’s cookies, so you may need to sign in again. See Apple’s Safari guide for more options.
• Chrome on Android, iPhone or iPad. Open the three-dot menu and choose Delete browsing data. Open the detailed options and select only Cached images and files, choose a time range and confirm. See Google’s instructions for Android or iPhone and iPad.

What if the website still looks out of date?

Open the same address on another device, ideally on a different connection such as mobile data. If it looks old there too, the update may still be unpublished, or the hosting server or content delivery network may be serving an older copy. Those caches are managed by the website team.

If Webscape looks after your site, send us the page address, a screenshot and what you expected to see. We can check which version the site is serving.